Tell HN: Google deleted my spreadsheet, review request says file can't be found

I have (or had as it seems now) a spreadsheet in google docs tracking important business metrics. I was trying to look at it today and got the message:


"We're sorry. You can't access this item because it is in violation of our Terms of Service. If you feel this is in error, please request a review. Find out more about this topic at the Google Drive Help Center."


If I click the request a review I get:


"404. That's an error. Sorry, this item cannot be found or is not available."


This spreadsheet simply had metrics and domains. I find it near impossible it was violating any terms of service unless there is a shadow blacklist of domain names which somehow trigger a file being removed. And I'm left with no recourse to even request a review or get my file back?


I turned on airplane mode on my phone and was able to get an old cached copy, export was only possible as a PDF. So at least I have a slightly stale version of raw data that way.


Even as a paying customer, this is pretty embarrassing and there seems no recourse is possible?



Comments URL: https://news.ycombinator.com/item?id=31897878


Points: 58


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